Return policy
(effective August 1, 2026)
Order Cancellations
Once an order has been placed and the transaction processed/batched (credit card or EMT) it cannot be refunded.
Return Policy
We will accept most new, unopened items within 7 days of delivery for exchange or store credit. Any item purchased at a discount of 15% or more is considered a final sale and not eligible for a return. Initial shipping charges are not refundable for a store credit.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You must contact us within 48 hours of receipt of your package. The package must be returned in new condition. We will require the package in our possession prior to sending the replacement item.
Special and custom orders, or items imported for customers cannot be returned. Purchases re-sold or transferred to another individual are not eligible for a refund or return.
If you need to return an item, please create a return request in your account. We will respond quickly with instructions for how to return items from your order.
Order Shortages
If your order is short an item, you must contact us in writing within 24 hours of receiving the package.