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f you have a question about a product or availability the best way to contact us is using this form, via email to or the chat feature.  We will typically respond the same or next business day.  Due to the high volume of inquiries please use these methods if you have a product inquiry.   Please do not call us asking about when we will receive products, you must email us.



1. My order shipped Regular Post, where is my tracking number?

    Answer: Regular post shipments are without tracking number and insurance.  These can take 4-6 weeks for delivery.


2. Why do I only see a large flat rate charge for shipping?

    Answer: Your full address is required for the system to generate rates for Canada Post.  They will not show up until you put the          entire address in.


3. I am looking for a product on your website, but cannot find it, can you get it?

    Answer: We do have access to many products not on our website, please email us using this form to inquire as we will have to         look up the item.


4. I sent you an email, but haven't heard back, when can I expect an answer?

    Answer: You can expect an answer within 1-2 business days to your inquiry.  Some inquiries require follow up prior to a response


5. I have an issue with my order, what can I do?

    Answer: Please use the contact form to reach out to us so we can look up the order and determine the best course to resolve the      concerns.


We are having a higher volume of inquiries than normal, likely due to a lack of supply of a lot of items due to back order and COVID-19.  We would ask that if you have  general inquiry to use this form to contact us vs calling.  If you call we will likely ask you to email us to look into your request.

If your concern is not resolved you can reach out to us with the contact details below

Go Big Tactical
PO BOX 10121, RPO Hart
Prince George, British Columbia